Case Studies

A lifestyle influencer woke up to find her Instagram account completely taken over. The attacker had changed the email, phone number, and password within minutes through a SIM swap. By morning, the hacker was posting cryptocurrency scam stories to her 150K followers, and Instagram's automated recovery flow kept sending reset links to the attacker's email.

We initiated a priority escalation through verified identity channels, bypassing the standard self-service recovery that the attacker had already locked down. We submitted documentation proving original ownership -- including business registration tied to the account and a portfolio of original content with metadata timestamps predating the takeover.

Full account access was restored with the original email and phone number. All scam content posted by the attacker was removed, and the account was placed under enhanced security with hardware-key 2FA.

A local bakery's Facebook business page was disabled after a competitor filed a fraudulent trademark infringement report. The owner lost access to her page with 12,000 followers, an active ad account spending $2,000/month, and years of customer reviews and messages. Facebook's automated system upheld the takedown, and two manual appeals were rejected.

We compiled a counter-notification package that included the client's actual trademark registration, business license, and a detailed timeline proving the competitor's report was fraudulent. We escalated through Meta's business integrity review channel rather than the standard consumer appeal flow, which has significantly higher review standards and turnaround.

The page was fully reinstated with all historical data, reviews, and ad account access intact. The fraudulent report was flagged, preventing repeat abuse from the same source.

A fitness creator's TikTok account was permanently banned after an automated content moderation system flagged a workout video as "dangerous activity." The creator had 500K followers and earned a significant portion of their income through the Creator Fund and brand partnerships. The standard appeal was denied within hours with a generic response, and a second appeal was not accepted because TikTok's system only allows one.

We identified that the ban was triggered by an automated classifier misinterpreting a deadlift demonstration as self-harm content. We prepared a detailed escalation that included frame-by-frame context of the flagged video alongside comparable content from verified fitness accounts that remained live on the platform. This was submitted through TikTok's creator support escalation path reserved for monetized accounts.

The permanent ban was overturned and the account was fully restored, including Creator Fund enrollment and all existing video content. No strikes remained on the account.

A professional wedding photographer dropped her phone in a lake during a shoot. The phone was unrecoverable, and with it went her Google Authenticator app -- the only 2FA method linked to her Instagram business account. She had never saved backup codes, and her account email was an old address she no longer had access to. With wedding season in full swing, she was losing bookings daily from clients who couldn't reach her through DMs.

We initiated Instagram's video selfie identity verification process, which requires precise documentation formatting that most users get wrong on the first several attempts. We paired this with a parallel request to update the account's contact email using government-issued ID verification, since the original email was also inaccessible. Both requests were submitted together to avoid the common issue of one being approved while the other resets.

The photographer regained full access to her account with a new email and 2FA method configured. No content or followers were lost, and she was back to responding to clients within two days.

An investigative journalist covering corporate fraud had his X account suspended after a coordinated mass-report campaign by subjects of his reporting. Hundreds of reports were filed simultaneously, triggering an automated suspension. His single appeal was denied with a form response citing "platform manipulation" -- the exact opposite of what happened. The account had 80K followers and was his primary channel for publishing investigative threads.

We documented the coordinated nature of the mass-reporting by establishing a timeline that correlated the spike in reports with the publication of a specific investigative thread. We submitted this evidence alongside the journalist's press credentials and publication history through X's media partnership escalation channel, framing the suspension as a weaponization of the reporting system against legitimate press activity.

The suspension was lifted and the account was restored with all content intact. X's safety team added additional protections to the account to prevent repeat mass-report abuse.

A digital marketing agency discovered that a recently terminated employee had removed all other admins from a client's Facebook business page before leaving. The ex-employee changed the page name, began deleting years of content, and removed the page's connection to the Business Manager. The agency couldn't regain access because the only remaining admin was the former employee's personal account, and Facebook's standard page recovery requires an existing admin to grant access.

We worked directly with the business owner to compile proof of page ownership -- including original page creation records, business verification documents, and screenshots of the Business Manager connection history from before the takeover. We then submitted a business asset dispute through Meta's commerce and business integrity team, which handles unauthorized admin changes differently from standard page access requests.

Admin access was transferred back to the business owner's account. The deleted content was partially recovered through Meta's content restoration process, and the rogue admin was permanently removed from the page.