Frequently Asked Questions

MyAccountRescue is a professional social media account recovery service. We help individuals, creators, and businesses regain access to hacked, disabled, locked, and suspended accounts on Instagram, Facebook, TikTok, X (Twitter), and other major platforms through verified escalation channels that go beyond standard support.

You submit your case details through our intake form. Our team reviews the situation within hours, provides a clear recovery plan and quote, and then initiates recovery through direct platform escalation channels. You receive regular updates throughout the process until your account is fully restored.

Most accounts are recovered within 24 to 72 hours. More complex cases involving permanently disabled or suspended accounts may take up to 14 days. We provide regular progress updates so you always know exactly where your case stands.

We support Instagram, Facebook, TikTok, X (Twitter), Snapchat, and LinkedIn. Instagram and Facebook are our primary specialties with the highest success rates, but we have proven recovery methods for all major social media platforms.

Yes, completely. We work through official platform channels and verified escalation pathways to restore access to accounts that rightfully belong to our clients. We never use unauthorized methods, and we only recover accounts for their verified owners.

We maintain a 96% success rate across all platforms and case types. This rate stays consistently high because we carefully assess each case before taking it on. If we do not believe we can recover your account, we will tell you upfront.

Pricing starts at $299 for standard cases and varies based on complexity, platform, and the type of issue. We provide a transparent quote after reviewing your case details. There are no hidden fees, and you always know the full cost before committing.

You only pay after your account has been successfully recovered and you have verified full access. We assess your case for free and provide a clear quote before any commitment. No recovery means no charge.

Yes. We offer a full money-back guarantee. If we are unable to recover your account, you receive a complete refund with no questions asked. We stand behind our work and only charge for successful recoveries.

We accept all major credit and debit cards, PayPal, and bank transfers. Payment is only collected after your account has been successfully recovered, so your money is never at risk during the process.

We need your platform name, username or profile URL, a description of what happened, and your contact information. We never ask for your password. The more details you can provide about your situation and timeline, the faster we can assess your case and begin recovery.

We use verified escalation channels that go far beyond the standard support forms. These are direct pathways to platform review teams and decision-makers that bypass the automated response loop most users get stuck in. Our methods are fully legitimate and work within each platform's official processes.

Yes. When recovery is complete, you receive full access to your account including all your content, followers, messages, and settings. We also help you secure the account afterward with two-factor authentication and updated credentials to prevent future issues.

After your account is restored, we walk you through a full security hardening process. This includes enabling two-factor authentication, reviewing and revoking suspicious connected apps, updating your password, and securing your associated email. Our goal is to make sure this never happens again.

No, never. We do not ask for your current or previous passwords under any circumstances. Our entire recovery process works through platform escalation channels and does not require your login credentials. Any recovery service that asks for your password should be treated as a serious red flag.

Yes. We have successfully recovered many permanently disabled Instagram accounts, including those where the standard appeal form was denied. Our escalation methods reach decision-makers that the normal appeal process does not. Success depends on the specific reason for the disable and your account history, which we assess for free.

Yes. We use specialized escalation processes that go beyond TikTok's standard in-app appeal system. We have recovered accounts with temporary bans, permanent bans, and community guideline violations. Each case is assessed individually, and we can typically determine recovery likelihood within 24 hours.

Yes. We handle X suspensions caused by mass reports, automated policy enforcement, and manual review decisions. Our escalation channels reach the trust and safety review teams directly, which standard appeal forms often fail to reach. We have restored accounts with large followings that were incorrectly suspended.

Yes. Hacked Facebook accounts are one of our most common and successful case types. Even when the hacker has changed the email, phone number, and password, we can restore your access through verified escalation pathways. This includes personal profiles, business pages, and ad accounts.

Yes. Two-factor authentication lockouts are a common issue we resolve regularly. Whether you lost your phone, switched devices, or no longer have access to your authenticator app or backup codes, we can help you bypass the 2FA requirement and regain access to your account.

Absolutely. All client information is treated as strictly confidential. We do not share your data with any third parties, and we use secure communication channels throughout the recovery process. Your privacy and security are fundamental to how we operate.

We never ask for or store your passwords or login credentials. The only information we retain is your contact details and case history, which are necessary for managing your recovery. All data is kept confidential, securely stored, and never shared with third parties.

Three things set us apart from scams: we never ask for your password, we offer a full money-back guarantee, and you do not pay until your account is recovered. We also have over 800 verified five-star reviews and have recovered more than 2,400 accounts. We are happy to provide references from past clients upon request.